RETURNS AND EXCHANGES POLICY
To return an item:
We are happy to offer a 30-day return policy. To be eligible for a return, the item must be unused and in the same condition you received it. We accept returns in the case of defective, damaged, or incorrect items.
Please do not return or exchange any item until you have received an RA (return authorization) number through our online returns process. Customer service is available most weekdays from 8 a.m. to 4 p.m. at 801-813-4550. You will need your order number to complete your return.
After you have received your RA number, please repackage your item original packaging or new packaging if the original packaging is damaged or unavailable. Please include your RA number on the outside of the box. Mail your product to: 593 N. Wright Brothers Drive, Salt Lake City, Utah US 84116. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The customer is responsible for paying for the shipping costs for returning an item. In situations of defective or a wrong product was shipped, Fuse will cover shipping both ways. Please note that shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at FuseWebstore@FuseArchery.com.
Damaged, Lost, or Stolen Shipments
If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping container. If the container is undamaged, please contact us immediately.
If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact the shipping provider. If your local carrier is unable to assist you then please call us at 801-813-4550. Please do not return the package to us until you have first contacted the shipping provider. You may lose your right to file a claim.
If you believe your order has been stolen, follow the steps above and contact the shipping provider for further information. If your local carrier is unable to assist you then please call us at 801-813-4550.
We do not offer direct exchanges for products. If you are looking to exchange an item, we advise you to return your original purchase and then place a new order for the desired item(s).
Important: Fuse online accessory and gear store items are items that have been purchased from the fusearchery.com online store. If you purchased your product from a retailer, please contact the retailer for return/exchange information.